Friends and Family Test

The NHS Friends and Family Test was created to help service providers and commissioners understand whether their patients are happy with the service provided.

Have you received treatment at home or in a hospital? If so, we want to hear from you. Take the Friends and Family Test.

The survey can also be completed as a downloadable form. Complete and return to the address on the form.

Download the Friends and Family Test form (PDF, 616 KB)

What is it?

The Friends and Family Test is a simple question that patients will be asked about the care and treatment they received in inpatient wards, minor injury unit departments and our community services.

Put simply, we want to know if the standard of care you received was the same standard of care you would want your friends and family to receive if they needed to if they had the same or a different condition, even if they live in a different area. You will be invited to answer a very simple question, asking you if you’d recommend your care to your friends or family using a scale.

How can you take the test?

You are able to complete the survey in a number of ways.

The test will be provided at our hospitals and by teams visiting you at home in a paper format. This can be returned by:

  • posting it in one of the Friends and Family Test post boxes in the hospitals
  • giving it to a member of staff (make sure it is sealed to ensure it remains confidential)
  • popping it in the post box (no stamp is required)

The test can also be completed online in the link at the top of this page. Or alternatively, look out in our hospitals for our new feedback points were you can complete the test electronically.

What happens with the results?

Your comments are used to make improvements to services. In fact, every one of our hospital will have a poster showing some of the comments made and what we’ve done to improve. This is why the friends and family test is so important. If you think there’s something we could do better to improve your care or the care of others you can tell us. It’s also completely anonymous.

The responses will be published without mentioning names so that patients can see how other services compare.