In this section...

  1. Adult Community Services
  2. Children's services
  3. Carers corner
  4. Community mental health services
  5. Community response to COVID-19
  6. Dementia and older people’s mental health
  7. Health for Homeless Service
  8. Medication
  9. Learning disability services
  10. Personalised care planning
  11. SilverCloud
  12. Spiritual and pastoral care
  13. Transforming wound care
  14. Suicide Liaison Service
  15. Tuberculosis Service
  16. Talking Therapies
  17. Useful information following a bereavement
  18. Video appointments
  19. Virtual wards
  20. Wheelchair Service
  21. Worried about someone's mental health?

Thoughts of harm or suicide?

If you need urgent support, access NHS 111 online or call 111, and select the 2 for mental health help. In a medical emergency and life-threatening situations only, call 999 or attend your nearest emergency department.

Alternative help

The Samaritans are available 24-hours a day, 365 days a year. Call 116 123 free from any phone or email the Samaritans.

If you would prefer not to talk but want mental health support, you can text SHOUT to 85258. Shout offers a confidential 24/7 text service providing support if you need immediate help.

If you are struggling with suicidal thoughts (or are supporting someone else), the Staying Safe website provides information on how to make a safety plan. It also offers video tutorials and online templates to guide you through the process.

You can also download the Calm Harm App. The app can help you to resist the urge to self-harm. The Stay Alive App is for those at risk of suicide. Both apps can be downloaded free on Google Play and the Apple Store.

Waiting times

Within 5 working days of receiving your referral, you will be contacted by a member of our Admin Team. They will arrange your initial telephone assessment appointment with one of our therapists.

Once confirmed, your appointment details will be emailed or posted to you and will include further information about what to expect.

There may be times when we would need to discuss transferring your care with other services if we are not the appropriate service to meet your needs. If you do not hear from us after 5 days, call us on 01208 871 905 or email the Talking Therapies Service. The team will respond Monday to Friday, 9am to 4pm.

We expect 12,500 people to access talking therapies a year across a range of services. We assess 93% of people within 6 weeks. Some services receive more referrals than others and these median waiting times give you a guide as to what you can expect.

Assessment current wait time in days

  • 46.5 days.

Low intensity current wait time in days
Service Days
Therapeutic groups including young at heart, finding yourself again, menopause and stressbuster. 28
One-to-one therapy 57
Silvercloud therapy (accompanied) 24

High intensity current wait time in days
Service Days
Therapeutic groups including health relating, worry less and live more, mood booster and neuro. 28
Cognitive behavioural therapy 213
Counselling for depression 171
Couples' therapy for depression 59
Interpersonal psychotherapy 23
Post traumatic stress disorder therapy 179

This information was last updated on 28 February 2025.

Contact us for queries

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Call our Administration Team on 01208 871 905. The team are available Monday to Friday, 9am to 4pm.

You can also contact us using the form below. Information sent to us via our website will not be passed on to any third parties and will be treated with the strictest of confidence.

Contact the Talking Therapies Service

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