Contact the Talking Therapies Service

Within 5 working days of receiving your referral, you will be contacted by a member of our admin team. They will arrange your initial telephone assessment appointment with one of our therapists.

Once confirmed, your appointment details will be emailed or posted to you and will include further information about what to expect.

There may be times when we would need to discuss transferring your care with other services if we are not the appropriate service to meet your needs. If you do not hear from us after 5 days, call us on 01208 871 905 or email the Talking Therapies Service. The team will respond Monday to Friday, 9am to 4pm.

We expect 12,500 people to access Talking Therapies a year across a range of services. We assess 93% of people within 6 weeks. Some services receive more referrals than others and these median waiting times give you a guide as to what you can expect.

Assessment current wait time in days

• 13 days

Low intensity current wait time in days

Service	Days
Therapeutic groups including young at heart, finding yourself again, menopause and stressbuster.	23
One-to-one therapy	185
Silvercloud therapy (accompanied)	5

High intensity current wait time in days

Service	Days
Therapeutic groups including health relating, worry less and live more, mood booster and neuro.	82
Cognitive behavioural therapy	102
Counselling for depression	94
Couples’ therapy for depression	29
Interpersonal psychotherapy	61
Mindfulness	20
Post traumatic stress disorder therapy	102

This information was last updated on 1 July 2024.