Video Appointments


Please watch these short videos to give you an idea of how your video consultation will work.


Video Appointments

We are now able to offer easy to join video appointments for some of our Services, allowing us to care for you anywhere, via a PC, laptop, tablet, iPad or smartphone.

Your video appointment will take place using a Google Chrome or Apple Safari web browser and some software called Attend Anywhere.  It provides an easy and secure way for you and your healthcare professional to hold pre-arranged face to face appointments, without the need to travel.

Click here for a quick guide on what to expect before and during your video appointment

Privacy and Security

You can talk to your healthcare professional with the same level of privacy you would usually experience during a face to face appointment. The Video Appointments are not recorded and none of your details are stored once the appointment has ended.

Each Video Appointment takes place in a private video call room which can only be entered by authorised healthcare professionals and the calls are encrypted.

How does it work?

  1. You will be contacted by the Service looking after you either by phone, email or text message.  The communication will tell you the time and date of your appointment and will include a link to this webpage.
  2. 5 minutes before your appointment time, find the Service your appointment is with in the table below and click on the link e.g. Children’s Services.
  3. Click on the Video Appointment Button on the Service webpage.
  4. Click Start Call and you will be taken through some connection tests to make sure the Video Appointment will work.
  5. Enter your name, date of birth and phone number (so your healthcare professional can see you in the waiting room and call you back if needed– these details are not stored anywhere once the call ends).
  6. Tick the consent box and click Continue then Start Call.
  7. Enter the waiting room and wait for your healthcare professional to join you.

Please also see the How To videos and guides on this page.

Please do not enter a waiting room unless you have a pre-arranged appointment or have been contacted directly by one of our Services.

What do I need?

  • A good connection to the internet - If you can watch a video online (e.g.YouTube) you can make a video call
  • Wi-Fi connections are best if possible as they are more stable
  • A private, well-lit area where you will not be disturbed during the consultation
  • One of these:
    • Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone
    • Safari web browser on an Apple iMac, MacBook, iPad, or iPhone
  • Web-camera, speakers and microphone already built into laptops or mobile device or a headset / headphones which include a mic

What if I don’t have Google Chrome or Safari?

If you don’t have either Chrome or Safari, click on one of the following links:

How to download Google Chrome

How to download Safari

I don’t have Wi-Fi…

A 20-minute video call is expected to use around 230mb data on a smartphone, or around 460mb on a desktop or laptop computer that is tethered to your phone.

No data is used while you are in the waiting room.

Check with your mobile phone provider if you are not sure what your data limits are.

What happens if the connection drops?

If we can’t get you back into the Video Appointment, we’ll contact you and complete your appointment by phone (using the number you provide when joining the online waiting room).

Can I test my equipment before my call?

Click  here using a Chrome or Safari browser and look for the Test Call button – you will also find some troubleshooting information here to help you.

Who can I call if I need help to get connected?

PALS Support Line

Monday to Friday 09:00 – 16:30

Telephone: 01208 834620


Waiting Rooms

Adult Community Services
Children's Services

Dementia and older people’s mental health
Community Mental Health Services
Community Stroke and TIA Services
Diabetes Specialist Nursing

Learning Disability Team

Outlook Southwest
Physiotherapy (MSK)
Spiritual and Pastoral Care