Call 01726 873 400.
Open 7 days a week, 9am to 5pm. Outside these hours if you feel unwell call 111 or 999.
A virtual ward allows you to receive care at home as an alternative to being in hospital.
As a patient on the virtual ward, you stay in the comfort of your own home or place of care. Our healthcare staff will check your condition remotely until you are better. Regular monitoring means we will pick it up early if you become unwell. If this happens, we will make sure you can access hospital care quickly and in a planned way.
If appropriate, we will loan you the device(s) you need to check your condition at home. This could be a pulse oximeter which allows us to measure your blood oxygen level. You send the readings from the device to the virtual ward staff. If your readings get worse, the team may contact you. They will give you support and advice on what to do next.
We will explain how to use the device(s), how to send in your readings, and how they will get in touch.
We will tell you what to do if you feel unwell. We will tell you when you have recovered. This will mean you can stop monitoring.
When you have recovered, we will arrange to collect our equipment from you.
If you live alone, ask a friend, family member, or neighbour to check up on you. Volunteer Cornwall can offer help through their care support volunteer network. Call Volunteer Cornwall on 01872 265 305.
If you have a chest infection, this may be due to COVID-19 or another virus or bacteria. If your NHS team believes your condition is stable, this means you can continue your recovery at home with monitoring and support. We can provide this to you at home and it can stop you from being admitted into hospital or allow you to go home earlier. We call this a virtual ward.
We use the word frailty to described your overall resilience and your ability to recover when you have been unwell.
In practice being frail means that a minor health problem like a urinary tract infection can have a long-term impact on your health and wellbeing.
Frailty is not the same as living with 1 or more long-term conditions. They often overlap but you may not have a diagnosed health condition.
Being at home, surrounded by your support network and home comforts will aid your recovery, that is why if we can, we will provide your care at home through the virtual ward.
We will tell other health and care staff about your treatment on the virtual ward. This helps ensure we provide you with the best care.
If your symptoms quickly get worse, use this information to assess yourself.
Go to the emergency department immediately or call 999 if:
Find your nearest emergency department.
Ring your virtual ward team or 111 as soon as possible if:
Call the virtual ward on 01726 873 400. The virtual ward is open from 9am to 5pm, 7 days a week. Outside these hours call 111 or visit the NHS 111 website.
If you are recovering, you should: