Personalised Care Planning

Care is planned – with you, about you and for you

What is it?

Personalised care means people have choice and control over the way their care is planned and delivered. It is based on 'what matters' to them and their individual strengths and needs. 

What we do

We will work with you to make a care plan that is right for you.

We will talk with you about your health.

We will do our best to give you choices about your treatment and support.

Your family or friends can help to talk about your treatment and support if you say this is ok.

Family and friends can speak to us if they are worried about you.

We will not give out confidential information except if we know you or someone else may get hurt.

How it works

Together we will plan your care. We will make a care plan which will include:

  • What matters to you
  • What is going to be done by who and when
  • What should happen if your needs change or there is a crisis.
  • What you can do to help yourself
  • If you say it is ok your care plan will be shared with other health professionals.  This means everyone works together to give you the help you need.

More information

If you have any questions about your care you can talk to someone from the health team, the team manager or the Patient Advice and Liaison Service (PALS)

Patient Advice and Liaison Service—PALS
Room 11,Banham House
Bodmin Hospital, PL31 2QT
Tel: 01208 834620     Email:

Links/further info


Personalised Care Planning accessible patient leaflet[pdf] 415KB

Personalised Care Planning Top Tips [docx] 94KB

Personalised care planning videos
Gathering Information Around Personalisation And Support Plans NHS RightCare Long Term Condition Scenarios