Patient experience

Experience is personal and how a patient, their family or carer feels about their experience of a service is vital. Improving patient experience is a key aim for the Trust.

By listening to your feedback we are able to replicate the services you like, help resolve issues you are having, and make improvements in the areas that patients say matter most.

Tell us your story or pass on a compliment

Patient stories are an invaluable way of helping us to understand what really matters to you and ensuring that improvement of services is centred on the needs of the patient. It is also helpful to hear about what you think we are doing well so that we can share your positive experiences.

If you would like to share your story with us, email Anna Passmore.

Would you recommend us to friends and family?

The Friends and Family Test is a simple question that patients will be asked about the care and treatment they received in inpatient wards, minor injury unit departments and throughout our community services.

Put simply, we want to know if the standard of care you received was the same standard of care you would want your friends and family to receive if they needed to if they had the same or a different condition, even if they live in a different area. You will be invited to answer a very simple question, asking you if you’d recommend your care to your friends or family using a scale.

Get involved

Would you like to be involved in any of the following:

  • consultation around changes to the services
  • surveys and how we conduct them
  • would you like:
    • to meet to review your experience as a patient or carer
    • to volunteer
    • be interested in being part of an interview panel
    • be a governor
    • get involved with the strategic direction of the Trust.

There are lots of opportunities throughout the year to come and meet our staff, to find out what’s happening in the Trust.

Contact us

  • Write to: Patient experience team, Cornwall Partnership NHS Foundation Trust, Room 11, Banham House, Bodmin Hospital, Bodmin, PL31 2QT
  • Call 01208 834 620
  • Email our PALS team

Carers Voices Partnership

About the Carers Voices Partnership

  • An independent forum for carers to be involved in the development and creation of Cornwall NHS services.
  • Will thread the carers voice throughout everything the Trust does and will allow us to listen to the challenges carers face.
  • Provide a forum that carers can connect with other carers, access information and support.
  • Be an essential part of safe, inclusive, and personal service for those accessing NHS services in Cornwall and the Isles of Scilly.
  • We will listen and gather feedback from communities across Cornwall and the Isles of Scilly.
  • Support service user and carer user involvement in projects within our services.
  • An opportunity for us to co-produce services with service users and their carers.