The Trust is committed to providing a high-quality experience to all who need to use our services.
If you feel something has not gone right, or you are unhappy with any part of your hospital experience, in the first instance it is often best to speak to the person in charge of the clinic or service. They will do their best to resolve any issues or concerns you raise.
If you feel uncomfortable in doing so, or are unable to, then our PALS are here to help you. You can contact us using the information at the top of this page or by filling in the form below.
This is a free service and will work with you to try to resolve your concerns. If we are unable to do this, you will be able to make a complaint and we will guide you through this process. We work independently to clinical teams.
It is important to remember that PALS may need to access the hospital systems, which may include medical records. They may also liaise with other departments as necessary to help with your enquiry. If your concern is in relation to someone else, we may need their permission to be able to help you. We will let you know if this is the case.
We are only able to help with queries relating to this organisation. We cannot help with queries about GP services, dental services, or pharmacies. You should contact these organisations directly if you have a query about those services.
If your query is in relation to services received at Royal Cornwall Hospitals NHS Trust (Treliske, West Cornwall Hospital, or St Michael’s), contact their Patient Experience Team.
If your query is in relation to University Hospitals Plymouth NHS Trust (Derriford), contact their Patient Advice and Liaison Service.