St Austell Community

St Austell Community Hospital provides inpatient care and a range of clinics to people in the local area. 

Facilities at St Austell Community Hospital

• Minor injury unit - access by using  NHS 111 online or by calling 111
• X-Ray: 9am to 5pm Monday to Saturday (not Sundays or Bank Holidays)
• Inpatient care
• Outpatient clinics
• Free parking
• Disabled parking and access
• Provides emergency contraception

Please note St Austell Hospital does not provide dental services. People looking to access dental services should visit https://westcountrydentalcare.co.uk/

 

Minor injury unit

If you need urgent - but not emergency - NHS care in Cornwall, contact NHS 111.

Just contact NHS 111 by phone or online at any time of day or night, to find out where you should go and when.

If needed, expert clinicians will arrange for you to be seen at the Emergency Department (ED) or at our range of other treatment units. Please don’t just turn up, as you may be directed elsewhere or have to wait longer.

This is a new way of accessing urgent care in Cornwall, to make sure everyone stays as safe as possible during the pandemic. It will help the NHS manage the flow of patients when capacity in waiting rooms is much smaller than before, to maintain distancing and reduce the risk of infection.

It means you will get the right treatment, more quickly - and probably closer to home as well.

And if you’re a visitor to Cornwall, you don’t need to look up details of NHS services if you need urgent treatment – just phone 111 or go online at: 111.nhs.uk/

For the latest MIU opening and waiting times please click www.cornwallft.nhs.uk/services/minor-injury-units/miu-waiting-times/

 

Think NHS 111 First

 

We are reintroducing some limited visiting at our main and community hospitals in a safe and COVID-compliant way. This is in line with updated guidance from NHS England and the Government’s roadmap out of lockdown.

All visitors will be required to:

• Wear the appropriate PPE and must not be experiencing symptoms of COVID-19.
• Undertake the current risk assessment

We recommend anyone coming for an approved visit has a Covid lateral flow test prior to coming to the hospital. You can go to a local test site, collect tests to do yourself from a pharmacy or test site, or order them online. You can find your nearest site on the NHS England website or by calling 119.

From Monday 12 April our visiting arrangements are:

Adults

Critical Care, Coronary Care, Higher Care bay on Wellington Ward, Phoenix Ward, and the PICU on Harvest Ward

One identified visitor per day by prior arrangement with the Ward Leader (this must be one of two identified people)

A person receiving end of life care, regardless of their Covid status

The number of visitors will be limited to 3 close family members. This can be increased at the discretion of the Ward Leader to a maximum of 4 (from within the social bubble).

One visitor will be allowed for one hour, but more than one visitor can attend within a 24-hour period.

A person receiving longer term care, eg Garner Ward and Marie Therese House

Limited to one close family contact or somebody important to the patient.

Visiting times will be staggered to accommodate visiting for other patients.

Where possible, visits will be accommodated outdoors.

Visitors will need to be tested for Covid-19 using a lateral flow test.

Exceptional circumstances

These will be referred by the Ward Leader for approval by a member of the Care Group Triumvirate / Senior Leadership Team and approved by one member of the Executive Triumvirate or out of hours Executive on Call.

Paediatrics

One parent at any time and both parents to be present in the event of a critically ill child.

Maternity Services

Pregnant women and people can have one support partner with them at:

• Early pregnancy unit appointments
• ALL maternity scan appointments including growth scans
• ALL antenatal clinic appointments (Community and hospital)
• ALL Community Postnatal appointments
• Day assessment visits
• Throughout labour in Delivery suite and birth centres
• Subject to individual approval, between 2-5pm every day on Wheal Rose and Wheal Fortune wards

To ensure everyone can stay safe;

• All partners are asked to wear a mask at appointments and while moving around the building (unless exempt)
• We ask that partners have a Covid lateral flow test prior to visiting on the wards. You can go to a local test site, collect tests from a pharmacy or test site, or order them online. You can find your nearest site on the NHS England website or by calling 119.
• We will open windows to allow for extra ventilation during visiting times, please ask a staff member for extra blankets for yourself or your baby if required.
• Partners may be asked to wait outside especially in settings with limited waiting room.
• Please follow the guidance given by staff on the day of your appointment. The guidance will differ slightly depending on where you are having your appointment.

You must not visit if you have any of these symptoms:

• New continuous cough
• High temperature
• Changes to your sense of taste or smell

If you do, you must say at home and go online or call 119 to arrange a Covid-19 test.

Many patients with smartphones and mobile devices are keeping in touch using our free hospital wifi. However, we know that not all patients have this technology and we are helping them to keep touch with trust devices, telephone and other messaging options.

At the Royal Cornwall, West Cornwall and St Michael’s hospitals there is also a Staying Connected service where family members and close friends can send a message or photograph through volunteer patient ambassadors. They can email rcht.covidstayconnected@nhs.net leaving the patient’s name, date of birth and the name of the ward they are on (if known), together with the message they want to send, or they can call 01872 253793 and we will call them back.

For community hospitals family and friends can contact the Patient Advice and Liaison Service team by calling 01208 834620 or by emailing cpn-tr.Palscft@nhs.net.

We will continue to review our visiting policy on a regular basis throughout the pandemic and will do everything we can to help patients and families keep in touch.

 

The hospital has a charitable fund which is used to improve patient services. The hospital is also generously supported by the League of Friends:
League of Friends
Secretary: Cecilia Warren
Contact: warren.acm@tiscali.co.uk