Contact the service

Suite 1, Lemon Villas, Strangways Terrace, Truro, TR1 2NY.

Call 01726 873 320.

Email the Kernow and Isles of Scilly Keyworking Service.

About the service

The Kernow and Isles of Scilly Keyworking Service offers support to children and young people with a diagnosis of autism and/or learning disability, who are at risk of a mental health hospital admission.

The allocated keyworker will work alongside the young person and family to deliver a bespoke care plan, focusing on the needs of the young person with the aim of reducing the risk of admission.


Referrals are made via the Dynamic Support Database by the lead professional for the young person. There is a referral form that needs to be completed and consent from the parent and/or young person is needed.

The criteria for KIOSK support is:

  • a confirmed diagnosis of autism and/or a learning disability
  • under 18 years of age

A red or amber risk of admission. This is assessed using the complex needs escalation support tool together with clinical discussion.

Information for professionals

If you are unsure if a young person on your caseload would benefit from keyworking, we can offer a professional consultation to discuss support or referral. Contact us using the details at the top of this page.

A keyworker cannot hold the case alone and will work with you to support the young person and family.

Information for parents and carers

Most of the time, the keyworker will work directly with a young person, but they can support parents and carers as well.

This might be information about autism, communication tools or navigating the referrals and services.

We understand that it can be a difficult time for families when a young person needs risk support, and we are here to listen to your voice too.

Information for young people

Your keyworker can support you with lots of different things in your life and will agree some goals with you for your care plan.

  • We understand you have a lot of professionals to see, and our job can be to make sure your voice is heard.
  • The keyworker might see you at home, in a clinic, at school or somewhere else.
  • You can tell them what you would prefer, and they will try to make that happen.
  • If you do not want to see a keyworker, you do not have to.

Service feedback

If you would like to help us celebrate good practice in our service, you can submit a WOW Award nomination for a member of staff or team. We would value any positive feedback you would be happy to share.

If you feel dissatisfied with the service we are providing, you are welcome to submit a complaint via our Patient Advice and Liaison Service.