Covid 19 referral Information

Covid 19 Referral Guidance to Complex Care and Dementia Psychiatric Liaison Service

These guidelines apply to ALL acute and community hospitals throughout Cornwall.

The Team

We are a nationally recognised Psychiatric Liaison Accreditation Network (PLAN) accredited service.  The team is based at Royal Cornwall Hospital (RCHT), Treliske.  The service is managed by the Complex Care and Dementia Liaison Service Clinical Lead.  The team will provide a service to all hospital sites Monday to Friday 09:00-17:00hrs excluding bank holidays during the escalation of Covid 19.The multi-disciplinary team comprises Registered Mental Health Nurses (RMNs), Consultant Psychiatrist, Core trainee in Psychiatry and team administration.

What we do

The Liaison Service is an essential component of the Complex Care and Dementia Service line.  We meet patients with many different mental health problems, such as:

  • Being worried about memory
  • Patients living with dementia with complex needs
  • Patients experiencing delirium with complex needs and behaviours
  • Problems with worry, stress or depression
  • Medically unexplained physical health problems
  • Psychosis

The Liaison Service provides comprehensive both telephone triage, advice and support as well as,  face to face mental health assessment of the patient and management advice to the referring team.  We communicate effectively with all those involved in the persons’ care including family members where appropriate to ensure our advice is based upon all relevant information available regarding the patient’s presentation and background history.  This is with a view to:

  • Provide advice and guidance on mental health nursing and care.
  • Provide advice and guidance on treatment options including appropriate use of psychotropic medication, taking into account local policy and only with the support of the Doctors in the multi-disciplinary team.
  • Ensuring that a patient’s mental health issues do not unnecessarily contribute to prolonged hospital admissions.
  • Improving detection and treatment of pain and other physical factors that may contribute to confusion and Behavioural and Psychological Symptoms of Dementia (BPSDs).
  • Offering advice and support to Carers.
  • Contributing to prompt and effective discharge planning for patients with mental health needs in liaison with the Onward Care Team.
  • Legal and National frameworks (Mental Health Act, Mental Capacity Act, including best interests consideration, Deprivation of Liberty safeguards and processes around safeguarding of vulnerable adults).

In providing ongoing assessment and treatment whilst the patient remains in the hospital, we work collaboratively with health care professionals in the general hospital setting to meet the needs of the patient and promote patient centred care.  During this time, the hospital wards clinicians have overall responsibility for the patients’ care until discharge.

The team also support complex discharge planning and where appropriate arrange community follow up.  After discharge the patients GP (and other relevant agencies) will be notified by way of an assessment letter to ensure continuity of care.

CC&D Psychiatric Liaison Service or the medical team can signpost the patient into other appropriate services.

Who we see

  • Patients who are confused due to suspected or known dementia, of any age.
  • Patients with functional mental illness who are 75 years or over.

Who we do not see

  • Patients who are already on the caseload of the Adult Integrated Community Mental Health Team (ICMHT) should be referred to the Adult Psychiatric Liaison Service. 
  • Patients presenting with deliberate self-harm (these patients should be referred for initial assessment and risk by the Adult Psychiatric Liaison service for RCHT patients and CMHT’s with other hospital settings).
  • Patients who are dependent on alcohol or other substances (these patients should be referred for assessment by the specialist Alcohol Liaison team within RCHT).
  • Patients requiring ongoing psychological therapies/interventions.

Referral to the service

We accept referrals from professionals in health and social care.

Referrals to the service can must be completed via Maxims (internal hospital referral system) selecting “Psychiatric Liaison Service” – Complex Care and Dementia.  This is the preferred route.

If refers do not have access to Maxims referrals should be made using the team referral form.  This should be sent to the team’s generic email address –

We aim to make contact with all referrers to the service for an initial telephone triage  by the end of the following working day.  However we will endeavour to respond to more urgent referrals in particular from the Emergency Department (ED) on the same working day where at all possible.  Urgent enquires can be made via telephone – 01872 252930.

Diabetes Specialist Nursing Contact Information


If your enquiry is urgent please contact your GP, community nurse or community diabetes nurse

Diabetes Specialist Nursing


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Diabetes Specialist Nurses work in hospitals and community clinics to help people with diabetes to safely manage their condition.

Support for people in an emergency situation

Diabetes Type 1 - What to do when you are ill

Diabetes Type 2 - What to do when you are ill


Diabetes specialist nurses: support for people in hospital

Diabetes specialist nurses work with Royal Cornwall Hospitals NHS Trust to identify people with diabetes patients in hospital. The nurses provide expert nursing care to patients with diabetes in hospital to support their early discharge and reduce readmissions. They also educate patients and other healthcare professionals on the management of diabetes in hospital. Diabetes specialist nurses work with GPs and other healthcare professionals.

The nurses are available Monday to Friday at the Royal Cornwall Hospital (Truro), West Cornwall Hospital and St Michael’s Hospital. Cover is provided over four day bank holiday weekends.

Through our network of community hospitals the diabetes specialist nurses support adults with type1 and type 2 diabetes. The nurses will work with patients to promote a healthy lifestyle and reduce the complications associated with the condition. The nurses can support you with carbohydrate counting, pre-conceptual advice, ante natal care and insulin pump therapy.
A support group is provided for patients with type 1 diabetes. The nurses also offer education on the condition to other healthcare professionals. There is currently a support group particularly for patients with Type 1 Diabetes.

The diabetes specialist nurses who work in the community are available Monday – Friday between 9am and 5pm.

If you have an appointment and need to get in touch please refer to your appointment letter. Details of the facilities at our community hospitals are available on the hospital pages.


Daily Insulin - Patient Information Leaflet

Twice Daily Insulin - Patient Information Leaflet

Basal Bolus Insulin - Patient Information Leaflet

Insulin Pump Therapy for type 1 diabetes

Support for people in an emergency situation