Covid 19 referral Information

Covid 19 Referral Guidance to Complex Care and Dementia Psychiatric Liaison Service

These guidelines apply to ALL acute and community hospitals throughout Cornwall.

The Team

We are a nationally recognised Psychiatric Liaison Accreditation Network (PLAN) accredited service.  The team is based at Royal Cornwall Hospital (RCHT), Treliske.  The service is managed by the Complex Care and Dementia Liaison Service Clinical Lead.  The team will provide a service to all hospital sites Monday to Friday 09:00-17:00hrs excluding bank holidays during the escalation of Covid 19.The multi-disciplinary team comprises Registered Mental Health Nurses (RMNs), Consultant Psychiatrist, Core trainee in Psychiatry and team administration.

What we do

The Liaison Service is an essential component of the Complex Care and Dementia Service line.  We meet patients with many different mental health problems, such as:

  • Being worried about memory
  • Patients living with dementia with complex needs
  • Patients experiencing delirium with complex needs and behaviours
  • Problems with worry, stress or depression
  • Medically unexplained physical health problems
  • Psychosis

The Liaison Service provides comprehensive both telephone triage, advice and support as well as,  face to face mental health assessment of the patient and management advice to the referring team.  We communicate effectively with all those involved in the persons’ care including family members where appropriate to ensure our advice is based upon all relevant information available regarding the patient’s presentation and background history.  This is with a view to:

  • Provide advice and guidance on mental health nursing and care.
  • Provide advice and guidance on treatment options including appropriate use of psychotropic medication, taking into account local policy and only with the support of the Doctors in the multi-disciplinary team.
  • Ensuring that a patient’s mental health issues do not unnecessarily contribute to prolonged hospital admissions.
  • Improving detection and treatment of pain and other physical factors that may contribute to confusion and Behavioural and Psychological Symptoms of Dementia (BPSDs).
  • Offering advice and support to Carers.
  • Contributing to prompt and effective discharge planning for patients with mental health needs in liaison with the Onward Care Team.
  • Legal and National frameworks (Mental Health Act, Mental Capacity Act, including best interests consideration, Deprivation of Liberty safeguards and processes around safeguarding of vulnerable adults).

In providing ongoing assessment and treatment whilst the patient remains in the hospital, we work collaboratively with health care professionals in the general hospital setting to meet the needs of the patient and promote patient centred care.  During this time, the hospital wards clinicians have overall responsibility for the patients’ care until discharge.

The team also support complex discharge planning and where appropriate arrange community follow up.  After discharge the patients GP (and other relevant agencies) will be notified by way of an assessment letter to ensure continuity of care.

CC&D Psychiatric Liaison Service or the medical team can signpost the patient into other appropriate services.

Who we see

  • Patients who are confused due to suspected or known dementia, of any age.
  • Patients with functional mental illness who are 75 years or over.

Who we do not see

  • Patients who are already on the caseload of the Adult Integrated Community Mental Health Team (ICMHT) should be referred to the Adult Psychiatric Liaison Service. 
  • Patients presenting with deliberate self-harm (these patients should be referred for initial assessment and risk by the Adult Psychiatric Liaison service for RCHT patients and CMHT’s with other hospital settings).
  • Patients who are dependent on alcohol or other substances (these patients should be referred for assessment by the specialist Alcohol Liaison team within RCHT).
  • Patients requiring ongoing psychological therapies/interventions.

Referral to the service

We accept referrals from professionals in health and social care.

Referrals to the service can must be completed via Maxims (internal hospital referral system) selecting “Psychiatric Liaison Service” – Complex Care and Dementia.  This is the preferred route.

If refers do not have access to Maxims referrals should be made using the team referral form.  This should be sent to the team’s generic email address –

We aim to make contact with all referrers to the service for an initial telephone triage  by the end of the following working day.  However we will endeavour to respond to more urgent referrals in particular from the Emergency Department (ED) on the same working day where at all possible.  Urgent enquires can be made via telephone – 01872 252930.

Home First Contact Information

Carrick Home First: 01326 430077

East Home First: 01579 373572

Kerrier Home First (South): 01326 430212

Kerrier Home First (North): 01209 318102

North Home First: 01208 834500

Penwith Home First:  01736 755756 (General Public)

                                   01736 758524 (Referring Clinicians Only)

Restormal Home First: 01726 873215

Please use these contact details if you have any questions.

Home First

The aim of the service is to provide short-term reablement to help you recover at home safely whilst you are unwell. Homefirst will work with you to identify what support you need and how we can provide it to you, if required.

The duration of our support depends on your needs, which will be assessed on the first day you are home.
Our team is comprised of Nurses, Occupational Therapists, Physiotherapists and Support Workers.

We will establish whether you:

  • Are safe managing on your own, or would benefit from a short term support from our services with personal care or meal preparation.
  • Will be safe to manage at home on your own after a period of time.
  • Will require on-going support at home, in which case we will refer you to the appropriate service.

Who will do the assessment?

A qualified health professional will visit you at home to assess your needs.
A treatment plan will be agreed with you, which may include our team visiting you at home daily to support your recovery.

Who will do the assessment?

A qualified health professional will visit you at home to assess your needs.
A treatment plan will be agreed with you, which may include our team visiting you at home daily to support your recovery.

What can we help you with?

As a team we look at reablement potential; we aim to support you to regain a level of independence to ensure you can remain at home safely.

Activities we can assist with include:

  • Ensuring you are safe moving around your home. This may include the provision of appropriate equipment if needed, e.g. walking stick or frame.
  • Ensuring you are safe and able to get in and out of your bed and chairs.
  • Ensuring you can access a toilet or commode.
  • Ensuring you are able to wash and dress yourself. We may assist you with this task In the beginning, if required.
  • Ensuring you are safe and able to prepare meals and drinks for yourself.

Will I have to pay?

Our short-term service (of up to 2 weeks) is free of charge.
Should you require on-going care it may incur a cost. The process will be explained to you by your Key Worker.

Who do I contact if I have any questions?

On your introduction to the team you will assigned a Key Worker (see reverse for details).
Opening hours: 09:00 to 17:00 every day, including weekends and bank holidays.
Reablement workers are available: 08:00 to 20:00.