Outlook South West

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Outlook South West offers NHS mental health therapy for stress, low mood and worry. It also helps people with long term physical health problems. 

It is Cornwall and the Isles of Scilly's Improving Access to Psychological Therapy (IAPT) service are for people aged 16 and above. 

You must be registered with a doctor’s surgery to use the service. You can also register online or by phone if you wish. Appointments are by telephone, video or face-to-face, subject to Covid-19 restrictions.  

Within the service there is the Healthy Outlook team who work with long term health conditions. They are trained to help people with the mental health impact of living with various conditions. The four illnesses they currently cover are: diabetes, cardiovascular problems, irritable bowel syndrome and chronic obstructive pulmonary disease.

Only GPs and other healthcare practitioners can refer people to Healthy Outlook.

How our service works...

Once you have registered either online or by phone, your referral will be reviewed by our assessment team made up of fully qualified, trained and experienced clinicians who will review the best and most timely treatment option for you.

It is important that you are aware that we are a Psychological Therapy Service and not a ‘traditional counselling’ service. This means that we offer many evidenced-based and NICErecommended treatment options. 

It is likely then, that in the first instance you may be offered one of our specially developed courses, all clinically tailored to support you in managing your difficulties. You may also be offered one of our online packages (supported by one of our clinicians) which you can do in your own time, pace and convenience of not having to travel to a specified location.

Depending on what treatment option has been offered, we will contact you to book you into a course, online programme or an appointment, and send you the relevant information about the treatment you will receive. 

Very often the treatment options above are enough for people to get their lives back on track and feeling better. In some instances you may receive more specific, intensive forms of therapy, which might include one-to-one work with a therapist. 

Thoughts of harm or suicide?

When struggling, it is not uncommon for people to have difficult thoughts or feel hopeless. However, this is not the same as actually planning or taking steps to hurt yourself. We are not an emergency service so it is very important that you seek help from the right sources if you are having thoughts of hurting yourself. 

If you feel that you are in crisis or need more urgent support, then please contact your GPor NHS Direct 111 Please note that there are other forms of support available:

  • Valued Lives 01209 901438 (7 days a week 5pm-midnight)
  • Samaritans 116 123 (free from mobile or landline)
  • SHOUT - 24/7 text service - (Text Shout to 85258) 
  • SANE 4.30pm-10.30pm - 0300 304 7000
  • Papyrus - for young adults 0800 068 4141 
  • Campaign against living miserably (CALM) for men – 0800 58 58 58
  • Childline – 0800 111

If you are involved with the Community Mental Health Team (CMHT) then please ask to speak with a member of the team you are involved with. The mental health teams include mental health nurses, psychologists and psychiatrists. 

  • Community Mental Health Team 0845 207 7711

Stressbuster Video

Take a look at the video below to find out about Stress Buster, which is one of the popular first options for learning how to overcome and manage difficulties with low mood and anxiety.