Outlook South West


Outlook South West offers NHS mental health therapy for stress, low mood and worry. It also helps people with long term physical health problems. 

It is Cornwall and the Isles of Scilly's Improving Access to Psychological Therapy (IAPT) service for people aged 16 and above. 

Within the service there is the Healthy Outlook team who work with long term health conditions. They are trained to help people with the mental health impact of living with various conditions. The four illnesses they currently cover are: diabetes, cardiovascular problems, irritable bowel syndrome and chronic obstructive pulmonary disease.

Outlook South West Referrals

You must be registered with a doctor’s surgery to use the service. You can register online or by phone (01208 871905) if you wish. Appointments are by telephone, video or face-to-face, subject to Covid-19 restrictions. 

Thoughts of harm or suicide?

Outlook South West is not a crisis or emergency service. If you need help now, please go to the mental health response line page or call them on (0800 038 5300) for support and advice. 

You can call this line for free any time day or night if you are worried about your own or someone else’s mental health. The team behind the 24/7 open-access telephone response line will listen to you and advise how best to help. 

Please note that if your self-referral to Outlook South West raises concerns about you keeping yourself safe, we will not be accepting your referral at this time. We will also contact your GP to inform them of our concerns.

How our service works...

Once you have registered either online or by phone, your referral will be reviewed by our assessment team made up of fully qualified, trained and experienced clinicians who will review the best and most timely treatment option for you.

It is important that you are aware that we are a psychological therapy service and not a ‘traditional counselling’ service. This means that we offer many evidenced-based and NICE recommended treatment options. 

It is likely that in the first instance you may be offered one of our specially developed courses, designed to support you in managing your difficulties. You may also be offered one of our online packages (supported by one of our clinicians) which you can do in your own time, pace and convenience.

Depending on what treatment option has been offered, we will contact you to book you into a course, online programme or an appointment, and send you the relevant information about the treatment you will receive. 

Very often, the treatment options above are enough for people to get their lives back on track and feeling better. In some instances you may receive more specific, intensive forms of therapy, which might include one-to-one work with a therapist.

Outlook South West Video Appointments