Outlook South West

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Our psychological therapy (IAPT) services are for people aged 16+ in Cornwall and the Isles of Scilly..

If you are registered with a GP practice in Cornwall, you can access our NHS-funded therapies for mild-to-moderate anxiety and depression.

To register for help with difficulties such as: stress, low mood, worry, anger, panic attacks, obsessive compulsive disorder (OCD), phobias, post-traumatic stress disorder (PTSD), self-refer using our register online form.

For the attention of our patients and colleagues

We would like to notify you of our current operational procedures in relation to the ongoing situation regarding COVID-19 coronavirus.

To make a self-referral by phone, call (01208) 871905 between Monday to Friday (9:00am - 4:00pm). Any enquiries about appointments or Outlook South West services can also be directed via this number or via an enquiries email address - cft.oswenquiries@nhs.net

We will be continuing our service as a phone/web-based operation and are looking to reassign all face-to-face appointments to a telephone or video consultation for the foreseeable future. This will include the cancellation of our courses and workshops. Whilst we are continuing to take referrals (online or by phone), we are only able to offer telephone or other agreed digital platforms for assessment and treatment. During these unusual circumstances we apologise in advance for any extended wait times or delays.

Please follow our recommended link below for very sensible and straightforward advice from Cornwall Council about looking after your psychological wellbeing in the next few weeks/months.


How our service works...

Once you have registered either online or by phone, your referral will be reviewed by our assessment team made up of fully qualified, trained and experienced clinicians who will review the best and most timely treatment option for you.

It is important that you are aware that we are a Psychological Therapy Service and not a ‘traditional counselling’ service. This means that we offer many evidenced-based and NICErecommended treatment options. 

It is likely then, that in the first instance you may be offered one of our specially developed courses, all clinically tailored to support you in managing your difficulties. You may also be offered one of our online packages (supported by one of our clinicians) which you can do in your own time, pace and convenience of not having to travel to a specified location.

Depending on what treatment option has been offered, we will contact you to book you into a course, online programme or an appointment, and send you the relevant information about the treatment you will receive. 

Very often the treatment options above are enough for people to get their lives back on track and feeling better. In some instances you may receive more specific, intensive forms of therapy, which might include one-to-one work with a therapist. 

Thoughts of harm or suicide?

When struggling, it is not uncommon for people to have difficult thoughts or feel hopeless. However, this is not the same as actually planning or taking steps to hurt yourself. We are not an emergency service so it is very important that you seek help from the right sources if you are having thoughts of hurting yourself. 

If you feel that you are in crisis or need more urgent support, then please contact your GPor NHS Direct 111 Please note that there are other forms of support available:

  • Valued Lives 01209 901438 (7 days a week 5pm-midnight)
  • Samaritans 116 123 (free from mobile or landline)
  • SHOUT - 24/7 text service - (Text Shout to 85258) 
  • SANE 4.30pm-10.30pm - 0300 304 7000
  • Papyrus - for young adults 0800 068 4141 
  • Campaign against living miserably (CALM) for men – 0800 58 58 58
  • Childline – 0800 111

If you are involved with the Community Mental Health Team (CMHT) then please ask to speak with a member of the team you are involved with. The mental health teams include mental health nurses, psychologists and psychiatrists. 

  • Community Mental Health Team 0845 207 7711

Stressbuster Video

Take a look at the video below to find out about Stress Buster, which is one of the popular first options for learning how to overcome and manage difficulties with low mood and anxiety.