Contact Information

Sister: Karen Busher

Telephone Number: 01579 373530

Willow Ward

The ward 19 inpatient beds providing inpatient care for elderly patients and patients who require rehabilitation following surgery or illness. 

There is a dedicated space for patients nearing the end of their life which is a quiet area for them to be with their families.

How to contact your relative

You can call the main ward telephone number 01579 373530 and patients can use their own mobile telephones on the ward. The ward also has a mobile phone which can be used and the number is 01579 373528.

Visiting

Visiting a patient in our community hospitals (updated in July 2020)

With immediate effect, we have made some small changes to our visiting arrangements. The key change is that one close family member can be given permission to visit a person who is COVID-19 positive in an end of life situation.

These updated visiting arrangements will apply to all acute and community hospitals across Cornwall and the Isles of Scilly:

  • end of life (including where a patient is COVID-19 positive) – one close family member
  • children and neonatal unit – one parent/carer at any one time
  • maternity – one birth partner only.

Relatives wishing to visit in any end of life circumstances must contact the ward for permission. If the patient being visited is Covid-19 positive, the ward leader/nurse in charge will need to get authorisation from:

  • one person from their Care Group Triumvirate and 1 person from the Corporate Triumvirate (Director of Nursing, Medical Director, Chief Operating Officer) – during core hours (9-5)
  • The On-Call Manager and the On-Call Executive Director – out of hours

Whilst visitors will come at their own risk, they must be risk assessed before visiting and given appropriate advice. Visitors must be asked to sign the guidance and risk assessment (attached below) when they arrive on the ward.

Visitors will be required to wear appropriate PPE at all times, whether or not the person they are visiting has COVID-19. They must all be given advice about social distancing, handwashing and risks associated with the removal of gloves to hold hands.

Visitor Information Form July 2020

Please telephone the ward on 01579 373520 ( 01579 373530)

Protected mealtimes

The ward has protected mealtimes between 12pm to 1pm and from 5pm to 6pm, however if you would like to help your relative to eat and drink you are welcome to stay on the ward. 

Car parking

Free car parking is available at the hospital.