
By issuing this privacy notice, we demonstrate our commitment to openness and accountability.
We recognise the importance of protecting personal and confidential information in all that we do, and take care to meet our legal and other duties, including compliance with the following:
Your information could be collected in a number of different ways. This could be directly from you – in person, over the telephone or on a form you have completed, such as a job application, contractual documentation or timesheet.
Details might also come from an external source such as NHS Jobs, your professional body, current or previous employers, the Disclosure and Barring Service, or government bodies like HM Revenue and Customs, the Department for Work and Pensions, or the UK Visas and Immigration.
We will only process your personal data where we have your consent or where the processing can be legally justified under UK law. These include circumstances where the processing is necessary for the performance of staffs’ contracts with us or for compliance with any legal obligations which applies to us as your employer.
This includes, but is not limited to:
By signing your contract with the trust, you consent to us holding and processing any information about you which you provide to us, or which we may acquire as a result of employment.
Under the Data Protection Act 2018, strict principles govern our use of information and our duty to ensure it is kept safe and secure. Your information may be stored within electronic or paper records, or a combination of both. All our records are restricted so that only those individuals who have a need to know the information can get access. This might be through the use of technology or other environmental safeguards.
Everyone working for the NHS is subject to the Common Law Duty of Confidentiality. This means that any information that you provide to us in confidence will only be used in connection with the purpose for which it was provided, unless we have specific consent from you or there are other special circumstances covered by law.
Under the NHS Confidentiality Code of Conduct, all of our staff are required to protect information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.
Every NHS organisation has a senior person that is responsible for the overall protection, security and confidentiality of information. This person is known as the Senior Information Risk Owner (SIRO), and within our trust this role sits with our Director of Governance - Caroline White. You can find more details online:
https://www.cornwallft.nhs.uk/meet-the-board
To support you through the process, we have published policy and guidance on the Trust website, available at: Subject Access Request Policy and Procedure
You can also request further information or an application form, by one of the following means:
Post: The Subject Access Request Team, Cornwall Partnership NHS Foundation Trust, The Kernow Building, Wilson Way, Pool, Redruth, Cornwall, TR15 3EQ3
Tel: 01209 204010
When we are required to do so, we will ensure that we seek your consent before sharing your personal information with other people. We will not pass your personal information to your friends, relatives or carers without your explicit consent. If you are unable to consent for any reason, we will only share information where it is clearly in your best interests to do so or it is required by law.
The Trust sometimes needs to share the personal information we process with other organisations. When we do this we are required to comply with all aspects of the General Data Protection Regulation. Where necessary we also have data sharing agreements in place with our partner organisations which will state the specific ways in which the shared data can be used.
The organisations we share information with can include:
The reasons why we would share your information, other than for your care, can include:
Under the terms of the Data Protection Act 2018 and the General Data Protection Regulations 2018, you have the right to request access to the information that we hold about you.
To support you through the process, we have published policy and guidance on the Trust website, available at: Subject Access Request Policy and Procedure
You can also request further information or an application form, by one of the following means:
Post: The Subject Access Request Team, Cornwall Partnership NHS Foundation Trust, The Kernow Building, Wilson Way, Pool, Redruth, Cornwall, TR15 3EQ3
Tel: 01209 204010
If you have any queries or concerns regarding the information that we hold about you or you have a question regarding this privacy notice, please contact our Information Governance team:
Post: Information Governance Department, Cornwall Partnership NHS Foundation Trust, Suite 6, Carew House, Beacon Technology Park, Dunmere Road, Bodmin, Cornwall, PL31 2QN
Tel: 01208 834495
Email: cpn-tr.InfoGov@nhs.net
All our records are destroyed in accordance with the Records Management Code of Practice 2021; A guide to the management of heatlh and care records, which sets out the appropriate length of time each type of NHS record is retained. We do not keep your records for longer than necessary.
All records are appropriately reviewed once their retention period has been met, and the Trust will decide whether the record still requires retention or should be confidentially destroyed. All decisions and destructions will be documented.
The Trust welcomes complaints as a way of learning from people’s experiences and improving our services.
If we haven’t been able to resolve your concerns locally or through PALS, then you may wish to make a formal complaint. We welcome complaints as a way of learning from people’s experiences and improving our services.
The PALS team can give you help, advice and support in making a complaint. Also, they can put you in contact with local advocacy services if you feel you need some support to make your complaint.
As a Trust, we take complaints very seriously. All complaints are treated in confidence. We aim to resolve complaints quickly and fairly and will try to rectify any mistake or misunderstanding straight away.
PALS Office
Cornwall Partnership NHS Foundation Trust
Room 11
Banham House
Bodmin Hospital
PL31 2QT
Telephone :
01208 834620
Email: cpn-tr.Palscft@nhs.net
If you feel that you need support in making your complaint, then you can contact Health Complaints Advocacy Service (HCAS), the independent complaints advocacy service who will be able to help you. HCAS can be contacted through:
Health Complaints Advocacy Service (HCAS)
c/o The Advocacy People
PO Box 375
Hastings
TN34 9HU
Tel: 0330 4409000
Email: Info@theadvocacypeople.org.uk
website: www.theadvocacypeople.org.uk
If you are unhappy with the outcome of your complaint, you can ask the Parliamentary and Health Service Ombudsman (PHSO) to review this matter. The Ombudsman will only consider complaints that have already been investigated by the Trust. You can contact the PHSO by contacting their complaints helpline on: 0345 015 4033 or visiting their website: www.ombudsman.org.uk
We will occasionally update this Privacy and Fair Collection webpage to reflect company and customer feedback. We therefore encourage you to periodically review this webpage in case of any changes.