You must be registered with a GP surgery in Cornwall or the Isles of Scilly to use the service. You can register online or by telephone 01208 871905. Appointments are by phone, video or face-to-face, subject to Covid-19 restrictions.
Outlook South West is not a crisis or emergency service. If you need help now, please go to Mental Health Crisis Cornwall page or call the 24/7 mental health response line on (0800 038 5300) for support and advice.
Please note that if your self-referral to Outlook South West raises concerns about you keeping yourself safe, we will not be accepting your referral at this time. We will also contact your GP to inform them of our concerns.
Once registered, your referral will be reviewed by our assessment team. The team is made up of fully-qualified, trained and experienced clinicians who will review the best and most timely treatment option for you.
It is important to be aware that we are a psychological therapy service and not a ‘traditional counselling’ service. We offer many evidenced-based and NICE recommended treatment options.
Depending on what treatment option has been offered, we will contact you to book you into a course, online programme or an appointment, and send you information about the treatment you will receive.
Very often, the treatment options above are enough for people to get their lives back on track and feeling better. In some instances you may receive more specific, intensive forms of therapy, which might include one-to-one work with a therapist.