24/7 NHS mental health response line for support and advice
Call us free on 0800 038 5300, any time day or night if you are worried about your own or someone else’s mental health. The team behind our 24/7 open access telephone response line will listen to you and determine how best to help
I need help now
If you need help for a mental health crisis, emergency or breakdown, or if you are worried about someone else, you should get immediate expert advice and assessment.
It's important to know that support is available, even if services seem busy at the moment because of coronavirus. We are now offering video appointments. A link to allow you to join a pre-arranged appointment is available at the bottom of the page.
If you've already been given a crisis line number to use in an emergency, it's best to call it.
If you just need to talk, any time of day or night
These services offer confidential advice from trained volunteers. You can talk about anything that's troubling you, no matter how difficult:
- Call 116 123 to talk to Samaritans, or email: firstname.lastname@example.org for a reply within 24 hours
- Text SHOUT to 85258 to contact the Shout Crisis Text Line, or text YM if you're under 19
If you're under 19, you can also call 0800 1111 to talk to Childline. The number will not appear on your phone bill.
The Trust has its own Out of Hours telephone support provided by Support Matters Cornwall. This service operates from 5pm to 9am on weekdays and 24 hours a day at weekends and bank holidays. The service is open to all patients (aged 16+) under the care of the Trust’s mental health services. Support can be delivered over the telephone, via text, email or web chat. Call free on 0800 001 4330. You can download the Support Matters Cornwall Leaflet.
Other useful resoources when you need to talk
SANE – the usual SANEline number is not currently operating. Leave a message on 07984 967 708* with your name and number and they will call you back. 0300 304 7000 - offers support to anyone coping with mental illness, including concerned relatives or friends. The SANE helpline is available 7 days a week from 4.30pm to 10.30pm.
Papyrus are the national UK charity dedicated to the prevention of young suicide and they provide confidential support and advice to young people struggling with thoughts of suicide, and anyone worried about a young person through our helpline, HOPELINEUK
HOPElineUK – 0800 068 4141 - this is a specialist telephone helpline for children, teenagers and young people up to the age of 35. Call Hopeline if you have concerns about suicide either for yourself or for someone else. Alternatively visit their website at https://www.papyrus-uk.org
HOPELineUK is available: Monday to Sunday 9am to 11.59pm
Email: email@example.com Text: 07780 039 967 *
CALM – 0800 58 58 58 - (Campaign Against Living Miserably) Specifically for men, this service is open 7 days a week, from 5.00pm to 12.00am.
* note - calls to mobile or 0845 numbers may incur charges when you contact them.
Coping during a crisis
The mental health charity Mind has information on ways to help yourself cope during a crisis. This includes calming exercises and a tool to get you through the next few hours.
Alternative you might want to download the Stay Alive App. The Stay Alive app is a pocket suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis.
Get the app here
Making a safety plan
If you struggle with suicidal thoughts or are supporting someone else, it may help to make a safety plan to use if you need it:
- the Staying Safe website provides information on how to make a safety plan, including video tutorials and online templates to guide you through the process
- the mental health charity Mind also provides information on planning for a mental health crisis
Get advice from 111 or ask for an urgent GP appointment if:
- you need help urgently for your mental health, but it's not an emergency
- you're not sure what to do
111 will tell you the right place to get help if you need to see someone.
Use the NHS 111 online service, or call 111.
You may be able to speak to a nurse, or mental health nurse, over the phone.
A GP can advise you about helpful treatments and also help you access mental health services. You may be able to refer yourself to some services
Call 999 or go to A&E now if:
- someone's life is at risk – for example, they have seriously injured themselves or taken an overdose
- you do not feel you can keep yourself or someone else safe
A mental health emergency should be taken as seriously as a physical one. You will not be wasting anyone's time.
Please do not enter a waiting room unless you have a pre-arranged appointment or have been contacted directly by one of our healthcare professionals.