
The Trust welcomes complaints as a way of learning from people’s experiences and improving our services.
If we haven’t been able to resolve your concerns locally or through PALS, then you may wish to make a formal complaint. We welcome complaints as a way of learning from people’s experiences and improving our services.
The PALS team can give you help, advice and support in making a complaint. Also, they can put you in contact with local advocacy services if you feel you need some support to make your complaint.
As a Trust, we take complaints very seriously. All complaints are treated in confidence. We aim to resolve complaints quickly and fairly and will try to rectify any mistake or misunderstanding straight away.
PALS Office
Cornwall Partnership NHS Foundation Trust
Room 11
Banham House
Bodmin Hospital
PL31 2QT
Telephone :
01208 834620
Email: cpn-tr.Palscft@nhs.net
If you feel that you need support in making your complaint, then you can contact Health Complaints Advocacy Service (HCAS), the independent complaints advocacy service who will be able to help you. HCAS can be contacted through:
Health Complaints Advocacy Service (HCAS)
c/o The Advocacy People
PO Box 375
Hastings
TN34 9HU
Tel: 0330 4409000
Email: Info@theadvocacypeople.org.uk
website: www.theadvocacypeople.org.uk
If you are unhappy with the outcome of your complaint, you can ask the Parliamentary and Health Service Ombudsman (PHSO) to review this matter. The Ombudsman will only consider complaints that have already been investigated by the Trust. You can contact the PHSO by contacting their complaints helpline on: 0345 015 4033 or visiting their website: www.ombudsman.org.uk