Contact Information

Telephone Number: 01208 251334

Garner Ward

Garner Ward is the county’s specialist dementia ward offering assessment and treatment of organic mental health problems with dementia.

Memory problems can cause distress, anxiety or agitation – this can happen for a number of reasons. We work with our patients to understand what triggers this behaviour and what can be done to help alleviate them.

Our ward staff like to get to know their patients and their likes and dislikes. This helps to ensure they are supported more effectively. Our aim is to get our patients to a level of functioning, which allows them to return home to their family or make the transfer to a care home. As soon as a patient is admitted, the staff will start to make plans with the patient and their family to allow this to happen.

Visiting (updated January 2021)

Due to the current increase in cases nationally and locally, we urgently need to reduce the number of people coming to our hospitals.

We have therefore taken the decision to restrict visiting unless:

  • A person is receiving end of life care, regardless of their covid status
  • Are visiting a child – one parent
  • Is in the person’s best clinical interests and agreed in line with our internal processes

If you are visiting in one of these circumstances, please arrange this with us first. We will ask you to sign a risk assessment. We will provide you with personal protective equipment.

We know you will want to stay in touch while your relative or friend is in hospital. Patients are able to use their own or one of our mobile devices to telephone, video call or message.

Please bear in mind the confidentiality of other patients when you do this.

Our ward staff should be able to help you to stay in touch using a mobile device. You can also contact or arrange to send messages via our patient experience team by calling 01208 834620 or emailing


With support from the Department of Health funded King’s Fund: Enhancing the Healing Environment programme a family lounge and garden was created on the ward. All patients have their own en-suite bedrooms, access to therapeutic activities, lounges and sensory areas.

John's Campaign

We operate open visiting hours and can provide carer’s information.

Visiting Garner Ward

To help prevent the spread of the coronavirus and to keep our patients and colleagues as safe as possible we are only permitting visits on compassionate grounds. Please do not visit your relative or friend without first ringing and speaking to a staff member.

Read our pre-admission leaflet for carers or view our patient information pack.


It is free to park at the hospital. The main or Mews car park offer easy access to the ward and both include disabled parking spaces.

Film: A safety project undertaken on Garner Ward

Watch our short film, which describes one of the patient safety initiatives undertaken on Garner Ward and which has helped to improve patient safety.