Patient Experience Programme from the USA launches in Cornwall

Cornwall Partnership NHS Foundation Trust (CFT) has implemented a new country-wide patient care programme which originates from the United States of America.

Patient Experience Programme from the USA launches in Cornwall

The new programme focuses on the aspects of care that are deemed as important to each individual patient and looks to ensure that they are always achieved.

Always Events®, developed in the United States by the Picker Institute and now led by the Institute for Healthcare Improvement (IHI), have worked with NHS England and the Picker Institute Europe to look at how NHS organisations can develop consistent ways to meet the individual needs of its patients, to make sure that care is patient-centred and that care is delivered in partnership with patients, and with those close to them.

After being successfully launched into 10 pilot sites in the UK in 2015, the Always Events® programme is now being spread across the rest of the country. It is believed that the work will make a significant contribution towards the Next Steps described in the NHS’s Five Year Forward View.

Aspects of care included in Always Events® can range from real-time updates and clinical information given to patients to reduce anxiety and stress, to addressing patients by their chosen name and welcoming and respecting those the patient defines as their ‘family’.

Key principles of the Always Events® programme are*:
• A foundation for partnering with patients and their families.
• Actions that will ensure optimal patient experience and improved outcomes.
• A unifying force for all that demonstrates an ongoing commitment to person- and family-centred care.

“The Always Events programme is a wonderful initiative that enable frontline staff to engage with patients, service users and carers to really ask “what matters?” to those who use our services” commented CFT’s Deputy Director of Nursing, Colin Quick.

Colin continued “By asking this simple but powerful question, staff are all able to collectively identify problems and create solutions that will make a real and lasting difference. Using this approach it’s no longer a matter of being “done to” but about the most important people in the system, our patients, being able to work to share their thoughts and ideas, but most importantly being involved in making simple changes that will have a big impact.”